Carrier – a person or a company that performs or undertakes the carriage of parcels;

Customer – an individual who is registered on the site camex.az and uses the company's services;

Shipping address – parcel delivery address which the client indicates when making an online purchase;

Billing address – the address of the customer's credit card registration;

Order number – a customer order number;

Tracking number – a unique identifier that can track the stages of parcel movement;

Order confirmation – a confirmation of order acceptance by the seller;

Shipping confirmation – a confirmation of the order sent by the seller to the customer’s specified address;

Invoice – a document given to the buyer by the seller to collect payment.

Please note that under the legislation of the Republic of Azerbaijan (in accordance with Article 2.1.4 of Decision 305 of the Cabinet of Ministers), natural persons may import into the country shipments with a physical value of no more than $300 per month.

If the physical value exceeds $300, the customs duty is paid according to the legislation.

The $300 limit includes the cost of the item and the transfer fee.

If the limit of $300 is exceeded, taxes must be paid in the Smart Customs application or on the Customs Committee website. Otherwise, the parcel will not be sent to Baku.

When the parcel is detained by the customs organization, the storage fee is charged 15 AZN for keeping the parcel for the first day at Baku Cargo Terminal and 2 AZN (1 euro) for each additional day.

Be careful when ordering!

The declaration on the website az.camex.net can be filled from two sections:

1) "Preliminary declaration"
2) "In foreign warehouse"

The invoice file can be downloaded from the site from which the purchase was made or it is sent to you by personal e-mail (Order confirmation).

The invoice must contain the name of the goods, quantity, cost, and total amount of payment.

* Through the "Preliminary declaration" section, you fill out the declaration after getting the invoice and tracking number from the seller, until delivering the parcel to the warehouse.

You can find instructions for preliminary declaration in the video below:

* After the parcel has been delivered to the foreign warehouse, fill out the declaration and upload the invoice or cost of the item into the system through the "In foreign" section.

Attention!!!

1) For one package, you can upload only ONE file in PDF or JPG format.

2) In order to fully complete the declaration, the invoice file must be uploaded into the system.

If you add the wrong invoice file, please contact our call center at *2112.

We would like to inform you that the deadline for free storage of parcels delivered to our warehouse in the USA is 30 days.

If the customer does not comply with this period (30 days), an additional storage fee will be charged according to the rule of 1 parcel 2 USD for each overdue day.

The deadline for notification of the customer by the carrier about filling out the declaration for parcels received in the USA warehouse is 60 days (from the date of goods receipt at the warehouse). After 50 days, the company has the right to destroy the product.

We ask you to be careful when filling out the declaration to avoid any problems related to receiving parcels.

If the difference between dimensional and actual weight of parcels from UK exceeds 15 kilograms, the payment will be calculated based on the highest weight indicator.

For example:

1. The actual (physical) weight of the parcel is 3 kg and the dimensional weight is 35 kg. In this case, the shipping amount will be calculated based on the dimensional weight.

2. The actual (physical) weight of the parcel is 20 kg and the dimensional weight is 4 kg. In this case, the shipping amount will be calculated on the actual (physical) weight.

It is necessary to consider the details mentioned during the order of the product:

1. The destination to which the parcel will be delivered can be changed in the "SHIPPING" section. To do so, you need to log in to your personal account on az.camex.net and select the destination from the "OFFICE" section.

2. It is possible to change the destination only according to the flight. So, there is no possibility of choosing a different destination for parcels in the same flight.

3. It is impossible to change the destination if the transferring fee is paid online.

For Branches in Azerbaijan

In the event that the customer picks up the goods delivered to the warehouse of the carrier in Baku within 30 (thirty) days, the cost of storing the goods will not be applied. In case of exceeding this period, the fee is charged at the amount of 0.50 AZN per each day.

Foreign warehouses

The deadline for notification (in writing, orally, by e-mail) of the customer by the carrier about the possibility of receiving a parcel received by the office in Baku is 2 (two) months (from the date of receipt of the goods to the warehouse). After 2 (two) months, the company has the right to destroy the product.

The deadline for notification (in written or oral form, by e-mail) of the customer by the carrier about filling out the declaration of the parcel received to the foreign warehouse is 2 (two) months (from the date of receipt of the goods to the warehouse). After 2 (two) months, the company has the right to destroy the product.

Note:

Deadline of free storage for parcels delivered to our warehouse in USA from 8th October 2018 is 30 days.

In case of failure to comply with the specified period, a storage fee of $2 (two US dollars) per parcel will be charged for each overdue day. This amount will continue to accrue until the client officially contacts us and confirms their agreement to pay for the storage. Once the confirmation is received, the storage fee accrual will stop.

The deadline for notification of the customer by the carrier about filling out the declaration of the parcel received to the USA warehouse is 60 (sixty) days (from the date the goods arrive at the warehouse). After 60 days, the company has the right to destroy the parcel.

Dear customers, we would like to inform you that starting from September 2023, the deadline for free storage of parcels delivered to the AZCAMEX USA warehouse is 30 days.

A storage fee of 2 USD per 1 (one) package is charged for each additional day of storage if the stipulated period is exceeded.

This amount will continue to accrue until the client officially contacts us and confirms their agreement to pay for the storage. Once the confirmation is received, the storage fee accrual will stop. The final notification period for completing the declaration of a parcel received at the warehouse in US is 60 days from the date the shipment is accepted. After 60 days, the company reserves the right to destroy the product.

We ask you to be more careful in filling out the declarations so that there are no problems with the parcels.

Sincerely, AZ.CAMEX.NET

To send a parcel from the foreign warehouse, the process of specifying the amount of goods and invoice in the "In stock" section in the AZCAMEX office, as well as the process of creating a customs declaration must be carried out no later than 24 hours before the day of dispatch, otherwise the parcel may not be sent from the warehouse to the nearest flight.

According to company rules, shipment delivery after dispatch by flight may take between 3–14 business days. The indicated period is approximate and may vary depending on weather conditions, customs procedures, airline workload, public holidays, and other force majeure circumstances beyond the company’s control.

The company is not responsible for delays caused by customs authorities, airlines, government institutions, or other circumstances outside the company’s control.

Please also note that in the event of confirmed loss or damage of a shipment, the review and compensation process may take up to 30 business days after all required documents have been submitted. The transfer period additionally depends on banking systems and payment service providers.

The company would like to note that the automatic “Camex” signature displayed in the courier service tracking system after delivery does not confirm the actual receipt of the shipment by the company.

This signature is generated automatically based on the information provided in the shipping address field and may appear in the delivery status even if the parcel has not been physically handed over to company representatives.

Therefore, the company is not responsible for shipments marked as “delivered” by the courier service but which were not actually received at the Camex warehouse.

After delivery, parcels appear on your account within 1-3 business days, but everything depends on the courier service. Sometimes companies like USPS, FedEx, etc. note that the goods have been delivered, but in fact the parcel is delivered to us a few days later.

There are also situations when a package is delivered and handed over to our employees at the warehouse, but certain data is not indicated on it, such as Camex ID or the clients' first and last name. In such a situation, the parcel is added to our system as unidentified. The client should contact our company 3 days after delivery of the goods, since only AZCamex employees in this situation will be able to add the goods to the account.

The company known as Walmart is popular among buyers, but there are many important factors due to which we strictly do not recommend ordering from this seller. Unfortunately, in 90% of cases, when delivering goods, Walmart does not provide a tracking number for the package, which makes it almost impossible to track the goods.

Often, the couriers of this company provide a photograph of the delivery, but over so many years we have frequently encountered situations where the parcel was not personally handed over to our warehouse, but was left on the street or sometimes on the road. Also, customers often face the problem of receiving goods. Frequently, customers order one product but receive something completely different.

We would like to note that AZCamex LLC is not responsible for items shipped by Walmart.

Please note: perfumes, sprays, and glass cosmetic products are shipped on a separate flight due to transportation requirements and handling conditions. This flight occurs once a month, which is why an additional fee of € 5 applies for these items. This ensures the safety and quality of the products during delivery.

1) Register on az.camex.net;

You can find out how to complete the registration process on the video below:

2) In your personal account on az.camex.net, you will see our warehouse addresses for the US, Greece, Germany, China, Turkey, and England;

Click on your name and surname on the right side of the window to view the warehouse addresses.

3) Visit the site where you would like to order (e.g., eBay, Amazon, etc.) and write one of our 6 warehouses listed in your Camex account as the shipping address on the site where you make a purchase.

4) You will be automatically notified by email after your parcel has been delivered to one of our US, Greece, Germany, China, Turkey, or UK warehouses. After that, you can track the location and movement of your parcel in your Camex account.

5) When parcels are delivered to Camex offices, you will be notified via SMS and email.

Note: You can order from any site. If the seller delivers the parcel to our warehouses, there is no problem with delivering your parcel by our company.

6) For payment and order processing, please contact us via email at shopping@camex.net or through our hotline at *2112.

When the store complete packing parcels, it will be transferred to the mail-contactor for delivery to the addressee. Mail will issue a tracking number send Tracking Number, by which the buyer will be able to follow the movement to the final destination.

 

 

In accordance with international air transportation rules, parcels are measured using two types of weight:

1) Physical weight;
2) Volumetric weight.

For large parcels that occupy more space on the aircraft, both weight indicators are calculated first, and the higher result is used as the basis for calculating the shipping cost.

As a general rule, volumetric weight is calculated as follows:

(Width (cm) × Length (cm) × Height (cm)) / 6000 = Volumetric Weight (kg)

During an online purchase, the “Shipping Address” section must be filled out according to the example provided in your Camex personal account.

If the customer’s name and surname are entered incorrectly and do not match the information in the Camex personal account, the parcel may remain at foreign warehouses, will not be sent to Azerbaijan, and the delivery time may be extended until the owner is identified.

In such cases, the company is not responsible for delays related to the shipment.

Orders placed through the “Order Online” section are processed within 24 business hours. If, for any reason, the order cannot be completed, the payment amount will be refunded by the bank within 7–22 business days after the required card details are provided.

Online stores send purchased products to the shipping address provided by the customer using local courier or postal services.

Delivery time from the seller to our warehouse depends on the seller’s location and the selected shipping method. Domestic deliveries within the United States usually take approximately 3–8 days. International shipments may take around 1–2 weeks from Europe and up to 1 month from China. Delivery times may be extended due to adverse weather conditions or technical delays caused by stores or postal services.

We do not have any information about the package until it arrives at our warehouse in the United States; therefore, we do not assume responsibility for the shipment until it is delivered to our warehouse. Package information is uploaded to the customer’s personal account within 3 working days after arrival at the warehouse. Once the declaration is fully completed, the package will be shipped on the next available flight.

Warehouse Working Hours:

In the United States, England, Germany, Spain, and China:
Monday – Friday
Hours: 10:00 – 17:00
Saturday and Sunday are non-working days.

During registration, it is necessary to provide accurate personal information to ensure efficient and uninterrupted transportation and delivery of parcels.

To change your personal information, go to the “Personal Information” section located in the upper left corner of the page and click on it. After making the necessary changes, click the “Edit” button to save the updated information.

To change your first name, last name, or address, you must send an official request from the email address used during registration to info@camex.net.

To process the requested changes, it is necessary to attach a scanned copy of both sides of the identity card and indicate the ID number in the email.

Parcels arriving in Azerbaijan are required to undergo customs control. To avoid delays, customers must provide accurate declaration information about their parcels in their personal account.

Parcel declarations should be completed immediately after the package arrives at the US warehouse in order to prevent delays or misunderstandings during the customs clearance process.

You may complete the declaration in your personal account as soon as the seller provides you with a tracking number.

If the seller provides the tracking number in advance, the declaration information should be entered into your personal account before the parcel arrives at our US warehouse and before the company assigns its internal tracking number.

The accuracy and correctness of the provided information ensure uninterrupted and efficient service.

Each customer may register only once using their personal ID number.

All refund claims may be submitted in writing, by email, through live chat, or via telephone.

If your shipment has been delivered to our foreign warehouse and received with an authorized company signature, but has not been added to your personal account within 1 month, you may submit a refund request.

The claim must be submitted within 30 days from the shipment delivery date in accordance with the General Terms and Conditions of the Agreement. The refund review process may take from 30 business days.

Please note that the company reserves the right to request additional documents or proof confirming that the parcel was actually delivered to our warehouse. In such cases, the customer may be required to provide the recipient’s signature or a POD (Proof of Delivery) document issued by the courier service. Without such proof, the company reserves the right to refuse compensation.

In some cases, foreign warehouses may receive parcels that are damaged, incomplete, or empty. If visible damage or loss is identified upon delivery, the parcel will not be accepted, and the customer will be notified accordingly.

The company is not responsible for shipment delays, confiscation, or restrictions imposed by customs authorities or other government institutions due to the contents of the shipment, incorrectly declared information, missing documentation, or failure by the customer to pay customs charges.

In the event of loss or damage to the shipment caused by the company, the amount of compensation shall be determined based on the value of the goods declared by the customer in the Camex system and on the Smart Customs portal. The information provided in both systems must fully match.

The company is not responsible for parcels that are delivered without the signature of an authorized company representative.

Shipments that are not collected from our Baku office within 2 months may be considered company or state property.

The most common among transport techniques, shops use USPS postal service, due to its cheapness. However, this post is working with enough faults. The first thing you need to know USPS does not deliver to the warehouse on Saturdays, but only recorded in its system, are loaded into the car and prepared for delivery to the address on Monday, but the parcels at the same time get marked "delivered" (delivered), what it is fact is untrue and misleading. Accordingly, such packages will not appear in your account until their actual delivery to the warehouse. Please, if you get the important thing is the choice among other mail couriers, select UPS, DHL or FedEx .